Effective 14 September 2026
Cancellation & refunds
Clear rules for setup payments and future monthly charges.
Cancellation and refunds
The setup fee is one-time: cancel for a full refund before work begins; it is non-refundable once the accepted written implementation scope begins, except where required by law or if SP cannot deliver the agreed standard service. Cancel auto-pay from your billing page before the first scheduled monthly charge or a future renewal. No further monthly charges follow a confirmed cancellation. Already supplied service periods are not refundable except where required by law or separately agreed. Refunds use the original payment method; bank processing times apply.
Ownership and exit
You retain your restaurant brand, menu, content and domain. SP retains and licenses its reusable software; source-code transfer is not included. Request an export of your menu, orders and customer records on exit. New ordering pauses at service expiry; existing paid orders and unresolved issues are handled separately. Records remain available for export for 30 days after service ends and are then removed from active systems, except records needed for invoices, disputes or legal obligations.
Food-order refunds are separate
Refunds for diners’ food orders belong to the restaurant’s payment and fulfilment arrangement. Cancelling an SP service subscription does not cancel or refund a food order.
Existing contracts
Previously accepted agreements keep their own prices, cancellation and refund terms. Your receipt preserves the version you accepted.
Contact
Email contact@thespstudios.com with your purchase reference. Do not send payment credentials, OTPs or passwords.