Digital delivery & fulfilment policy · No physical shipping
Delivery means access, evidence and handover.
Website services are delivered digitally. No physical product is shipped. The signed statement of work defines the exact review links, files, accounts, documentation and production outcome for each milestone.
Version · 30 August 2026
Direction
Written direction, sitemap or scope decisions named in the SOW.
Experience
Reviewable responsive design direction and agreed feedback record.
Build
A working staged implementation of the approved in-scope journey.
Launch
QA record, production deployment and the handover items named in the SOW.
Delivery rules
A visible route to done.
Delivery windowThe private payment page shows the agreed delivery window or target. The SOW names assumptions such as prepared content, access, feedback windows and third-party approvals.
Review and acceptanceEach review milestone is supplied through the agreed project channel. The client can compare it against the named SOW outcome and submit consolidated in-scope feedback before acceptance.
Client-caused pauseMissing content, access, decisions, payment or approvals pause the delivery clock. The studio records the blocker and provides a revised date once the dependency is restored.
Studio delayIf a material delay is expected, the studio explains it in writing and proposes a revised plan. Cancellation and unearned-fee remedies follow the SOW and Refund & Cancellation Policy.
Third-party servicesDomain registrars, hosting, app stores, payment providers, CMS platforms and APIs can have separate approval and uptime conditions. The studio remains responsible for the integration work it accepted, not for falsely guaranteeing a third party.
Typical final handover record