Effective 14 September 2026
Cancellation & refunds
Clear rules for setup payments and future monthly charges.
Ownership and access
Your restaurant retains its brand, content and domain or documented transfer rights. SP owns and operates the reusable platform software. Source-code transfer, custom functionality, heavy data cleanup, marketing and premium human support are separate.
Cancellation and exit
Before production work starts, cancellation is handled under the accepted refund terms. After work starts, any refund considers completed work and approved third-party costs. On exit, new orders pause safely while existing paid orders and open issues continue; export and domain steps follow the contract.
Food-order refunds are separate
Refunds for diners’ food orders belong to the restaurant’s payment and fulfilment arrangement. Cancelling an SP service subscription does not cancel or refund a food order.
Existing contracts
Previously accepted agreements keep their own prices, cancellation and refund terms. Your receipt preserves the version you accepted.
Contact
Email contact@thespstudios.com with your purchase reference. Do not send payment credentials, OTPs or passwords.